Ip address not updating

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The problem we run into is that clients that are listed in the console are being contacted at their initial ip address.

The only thing that matters is that the IP address and machine name of the VIPRE server does not change.

This value should also match the policyservicemachinename value in the SBAMSvc key in the registry.

This information is what the agent software used to find the VIPRE server and check for updates and send in the hello calls.

If it were none of our customers could ever used DHCP. The "reporting Server" line in the XML file is left over from previous versions of Vipre and is no longer used in the current version.

192.168.0.18 is an old IP address (are some clients still reporting to that old server, which is down? On the Vipre admin console at the Communication part it only has the Vipre DNS name. Based on the information you posted at AM today the updates are failing for another reason.

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